Arena Operator (Variety of Positions)

Full-time and Part-time

About Us

St. Michael’s College School was founded in 1852 by the Basilian Fathers and stands as Ontario’s only independent Catholic high school for young men. The school offers students in Grades 7-12 an enriched, Catholic, Liberal Arts education complemented by several diverse co-curricular programmes. As a community within the Catholic Church, St. Michael’s strives for excellence through a synthesis of culture and faith.

The motto of the Basilian Fathers and St. Michael’s College School is “Teach me Goodness, Discipline, and Knowledge” (Psalm 118). This recognizes that being a good and disciplined individual, in charge of your own actions, is as important as the knowledge acquired through formal education. The motto is reflected in our mission to educate the whole person.

While St. Michael’s strives to prepare its students for university, we are also fully committed to preparing them to be future Catholic leaders within their community.

Whatever the role at St. Michael’s, it is more than a job – it is joining a community of likeminded colleagues who embrace the school’s values and deliver those values in everything that they do.

Working with us:

We take a whole-school approach to deliver an exceptional student experience.

Our entire team is dedicated to putting students first and ensuring that everything we do is in the service of an exceptional student experience. Strong communities have a shared vision around strategic direction and strong teams have personal accountability for overall goal achievement.  We are committed to providing clarity of objectives and ongoing communication around our progress as a school.

The Role:

St. Michael’s College School is seeking an organized, skilled, and self-motivating individual to join the Facilities Department as an Arena Operator. This position is responsible for varied duties around the arena that include, but are not limited to: ice installation, removal and maintenance; general building, custodial and maintenance duties; monitoring building, refrigeration and environmental systems. The Arena Operator will also address and respond to inquiries from the public and facility users, ensuring compliance with health and safety requirements in all aspects of their work. The Arena Operator is responsible for the safe and efficient operation and maintenance of the arena for St. Michael’s College School. Arena operations start at 6 a.m. and end by 11:30 p.m., daily.

Start Date: ASAP

Reports to: Arena Manager

Supervises: Other arena part-time staff.

Internal Contacts: All members of the St. Michael’s College School community.

External Contacts: Various businesses, suppliers, visitors, and general public.

Hours of Employment: Various positions available with shifts during the day, evening and weekend:

Full-time: Based on a 40-hour work week – 12-month work
Part-time: Up to 24 hours per week – seasonal work

During ice removal period, full-time Arena Operators are scheduled to work Monday to Friday during the day. All other positions are based on seasonal schedule.

Rate of Pay: Full-time: Annual salary range: $55,000 to $63,500. Remuneration includes a comprehensive benefits package and a company-defined contribution pension programme.
Part-time: $27.50 – $31.00 per hour

Responsibilities include:

Operations, Maintenance, and Safety Procedures

• Perform ice installation, removal, and maintenance to ensure quality ice in the arena
• Operates ice maintenance equipment, including but not limited to ice re-surfacer, ice edger, and other power tools in accordance with established procedures/practices and health and safety procedures
• Responsible for maintenance of refrigeration and other ice maintenance equipment
• Complete daily log sheets, task lists, and other paperwork as required, ensuring proper operation of department and arena, including monitoring refrigeration plant, building systems, and record readings
• Responsible for coordinating daily ice flow schedule and activities
• General upkeep of both interior and exterior of building, to ensure a safe experience (i.e. cleaning, sweeping, mopping, clearing entrance ways of ice, snow, and debris) and maintaining equipment and supplies inventory
• Responsible for minor repairs of the arena (i.e., painting, plumbing, and carpentry)
• Ensures that all safety precautions, fire prevention and practices are adhered to according to provincial legislation and municipal by-laws and policies
• Reports any incidents of a significant nature, including any required repairs to equipment and property, to the Manager
• General opening and closing duties, ensuring facility standards are maintained
• Ensures the security of the arena upon closing
• Completes reports and documentation as required
• Works alongside part-time staff and assists in their training and on-site supervision
• Assist in the operation of arena pro shop and snack bar as directed by the Manager
• Maintains vending machines and assists with inventory as needed
• Accompany and assist contractors and vendors, as required
• Takes charge of the arena, as directed by the Manager, including but not limited to accepting bookings for rentals and collecting revenues as required
• Participate in department meetings, initiatives, and training activities
• Assists with the setup and dismantling of functions being held in the arena or the school, as required

Customer Service

• Provide excellent customer service to all users and visitors to the arena by answering questions, resolving issues, providing guidance, resources, and direction to help address public inquiries and documenting incidents, as required
• Act as a building representative and emergency contact, as required
• On-site supervision of internal programming, including league and drop-in activities
• Complete required incident/accident reports on the appropriate forms and submit to the Manager
• Receive incoming deliveries and assist with transporting to applicable spaces
• Act in accordance with federal and provincial legislation as well as school and departmental policies and procedures
• Demonstrate commitment to ensuring a respectful and safe workplace

Working Conditions

• Works at risk of physical hazards, ammonia fumes, equipment, and unruly patrons
• Exposure to boiler room ammonia/refrigeration plant room and very cold conditions
• Must be able to lift and move heavy items, and able to work from heights
• Available to work shift work, evenings, and weekends
• Available to work on-call in an emergency, as required
• Other duties as assigned

What you bring to this role:

• Experience with arena operations, in a recreational facility setting with a minimum 2 years of experience with the installation and maintenance of ice, including the operation of arena and cleaning equipment (e.g., floor scrubber) and possess ORFA’s Basic Refrigeration, ORFA’s Certified Ice Technician, and Working at Heights certifications required OR
• Experience with arena operations, in a recreational facility setting with a minimum 5 years of experience with the installation and maintenance of ice, including the operation of arena and cleaning equipment (e.g., floor scrubber) with plans to complete ORFA’s Certified Ice Technician and Working at Heights certifications
• Minimum Ontario Secondary School Diploma and/or the appropriate level of experience in a field relevant to the position.
• Up-to-date First Aid and AED (Automatic External Defibrillators) training are assets
• Knowledge and understanding of the Occupational Health and Safety Act
• Implementation and enforcement of general safety policies and procedures
• Valid G-class driver’s license with a clean driver’s abstract
• Excellent communication and customer service skills, including proven ability to problem solve
• Strong teamwork and organizational skills
• The consistently demonstrated ability to work independently and achieve the desired results
• Computer skills, including experience with BAS, O365 (Excel, Word, Outlook)

Performance Competencies and Criteria:

• Maintain a professional image
• Efficient organization to ensure all tasks are completed in an efficient and timely manner
• Responsive and considerate to staff, students, and guest needs
• Ethical consideration and a consistent display of integrity in all duties
• An understanding and commitment to the delivery of a Catholic, Liberal Arts education, to young men in Grades 7-12
• Ability to deal effectively with complaints from the public and act on them
• Ability to complete various forms and other basic written communications
• Ability to work in a team environment, interact positively with supervisors, other staff, and the general public; as well as support and project values compatible with the organization.
• Demonstrated excellent interpersonal and communication skills

How to apply:

Interested applicants should forward a cover letter, resume, and proof of Working at Heights and ORFA Basic Refrigeration certification to Human Resources at St. Michael’s College School by email to resume@smcsmail.com, indicating ‘Arena Operator’ in the subject line. Please indicate employment status type you prefer – full or part time – in your cover letter.

Deadline for this application is Friday, October 10, 2025, however, applications will be reviewed on a rolling basis. Please do not wait until the deadline to submit your application.

We thank all candidates in advance. However, we will contact only those selected for an interview. No phone calls or agencies, please.

To work at St. Michael’s College School, all employees are required to undergo a Police Vulnerable Sector Screening check.

St. Michael’s College School will provide reasonable accommodation for qualified individuals with disabilities in the job application process. Applicants are required to make their needs known in advance.