IT Helpdesk Analyst

Full-time Permanent Position

About Us

Since 1852, under the direction of the Basilian Fathers, St. Michael’s College School has been educating young men in goodness, discipline, and knowledge for lives of leadership and service, and forming them in faith to present the face of Jesus Christ to a world in need of his grace and his peace.

We are Canada’s only Catholic, Basilian, faith-based independent school. We educate young men from Grades 7 to 12 in a university-preparatory programme. Our scholastic environment for all boys is well-designed and suited to their strengths, aptitudes, and needs. It provides a unique learning and growing experience during which a boy develops the framework of his character and builds the foundation for his life as a man.

In graduating young men who will change the world through lives of faith, character, and service, St. Michael’s College School brings integrity, unity, and healing to a fractured and uncertain world.

Whatever the role at St. Michael’s, it is more than a job – it is joining a community of likeminded colleagues who embrace the school’s values and deliver those values in everything that they do.

Working with us:

We take a whole-school approach to deliver an exceptional student experience.

To provide a modern learning environment with world-class facilities, St. Michael’s College School requires dedicated and collaborative employees with a variety of skills and abilities to support students. You may not be teaching our students, but your work impacts their St. Michael’s College School experience.

Our benefits include:

• Competitive compensation package
• Extended benefits paid by the school
• Access to professional development and educational opportunities
• Generous vacation programme (non-teaching staff)

Position Available:

The IT Helpdesk Analyst is a member of the IT Helpdesk team, focusing on providing excellent customer service and resolving IT-related concerns for students, employees, and parents in a timely and accurate manner. This role also assists with the set-up and roll-out of various technologies used in a classroom setting, such as computer applications, and classroom tech, including printers and projectors. They act as the first point of contact when employees, students, or parents encounter issues with school technology systems, applications, or devices.

Reports to: Information Technology and Innovation Manager

Supervises: N/A

Start Date: ASAP

Internal Contacts: SMCS Students, Faculty and staff

External Contacts: Parents and Guardians, suppliers, visitors

Work Location & Schedule: Role is located on-site at 1515 Bathurst Street, with regular working hours of 7:30 a.m. to 4 p.m. Monday to Friday. Occasional evening and weekend work is required to support school events and will be credited with lieu time, subject to manager pre-approval.

Internal Contacts: Students, School Employees

External Contacts: Parents and guardians, suppliers, visitors

Rate of Pay: Full-time: Annual salary range: $62,000 to $70,000. Remuneration includes a comprehensive benefits package and a company-defined contribution pension programme.

Duties include:

• Serve as initial point of contact and troubleshooter for all technology-related problems among students, parents, and employees, including but not limited to:
  • Password resets/account lockouts
  • Software installation or updates
  • Printer and peripheral issues
  • Internet or Wi-Fi connectivity problems
• Troubleshoot and resolve hardware, software, network, and account access issues by applying knowledge of computer operations, cloud resources, software and hardware to answer questions and resolve issues
• Escalate more complex problems to higher-level IT staff when required. Ensure issues are logged in ticketing system and resolved in a timely manner.
• Identify recurring issues and collaborate with IT Department colleagues to develop and implement proactive strategies for long-term resolution.
• Deliver orientation and training sessions for the school’s computer and software systems (e.g.: MS Office 365, Edsby, Surface technology, Brightsign Digital Displays through orientation and training sessions
• Administer and manage school devices through Microsoft Intune MDM.
• Support and assist with hardware and software upgrades and device rollouts as assigned.
• Proactively ensure classroom and school technology is in proper working order in advance of the commencement of school terms and/or events.
• Participate in school initiatives to encourage digital technology and cybersecurity adoption.
• Keep tech knowledge and skills up-to-date through online training modules, seminars or related publications and videos.
• Occasionally, this role may require moving computer equipment weighing approximately 25-45 lb.
• Other duties as assigned

What you bring to this role:

• A commitment to the vocation of Catholic education as it is embodied in the tradition of the
  Basilian Fathers and the mission and vision of St. Michael’s College School
• Diploma or degree programme in computer science, or equivalent experience in a similar role
• Minimum 2 years work experience in a Help Desk setting
• Comprehensive knowledge of Microsoft Office 365, with Microsoft 365 Fundamentals (MS-900) certification.
• CompTIA A+
• An attitude committed to delivering excellent customer service and ensuring concerns of stakeholders are addressed.
• Excellent communication skills (verbal, written, and listening)
• Ability to think logically and analyze complex problems, with a keen attention to detail
• Ability to be patient and persistent when dealing with student and parent users experiencing problems they find frustrating
• Ability to work independently as well as part of a team

Assets

• CompTIA Network+
• Microsoft 365 Modern Desktop Administrator Associate (MD-100/MD-101)
• ITIL certification
• Experience in an education setting and/or experience with Education Sector tools and resources (e.g. Edsby, PowerSchool)

Performance Competencies and Criteria

• Maintain a professional image
• Efficient organization to ensure all tasks are completed in a timely manner
• Responsive and considerate to client needs
• Ethical consideration and a consistent display of integrity in all duties
• An understanding and commitment to the delivery of a Catholic, Liberal Arts education, to young men in Grades 7-12.

How to apply:

Interested applicants should forward a cover letter, resume to Human Resources at St. Michael’s College School by email to resume@smcsmail.com, indicating ‘IT Helpdesk Analyst’ in the subject line.

Deadline for this application is Friday, October 10, 2025, however, applications will be reviewed on a rolling basis. Please do not wait until the deadline to submit your application.

We thank all candidates in advance. However, we will contact only those selected for an interview. No phone calls or agencies, please.

To work at St. Michael’s College School, all employees are required to undergo a Police Vulnerable Sector Screening check.

St. Michael’s College School will provide reasonable accommodation for qualified individuals with disabilities in the job application process. Applicants are required to make their needs known in advance.